Inventory

 

We put all our efforts to ensure the accuracy of the inventory on the site, it may happen that an item available on the site is no longer in stock. In such a case, we will communicate with you immediately by email. You can exchange the item for another or receive a full refund.

 

You did not find your size? Please contact us by email or phone for a special order.

 

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Shipping in Canada & In-Store Pickup

 

Standard delivery (2 to 4 business days) is free for all orders over $119 (before taxes and promo code). For any order of less than $119, the applicable delivery cost will be displayed in your shopping cart.

 

Free in-store pickup is also available for free for all orders - no minimum required (see our store opening hours).

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Unfortunately, we do not ship to the regions of Yukon, Nunavut and the Northwest Territory.

 

Do you live outside of Canada and the USA? Please contact us by email or phone for a special order.

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Shipping to the USA

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We ship to the USA. Delivery is 4 to 7 business days. Applicable cost is C$19 and will be displayed in your shopping cart. Import taxes, customs duties and fees levied may apply and borne by the recipient/ client if applicable.

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Return policy for online orders

 

If for any reason you are not completely satisfied with your purchase, you can return it within 15 days of the date of purchase. Items must be in their original unworn and unwashed condition with all labels and their original packaging. You must also include your proof of purchase. Return costs are the responsibility of the customer.

 

Please note that items identified as SALE or CLEARANCE SALE are only eligible for an exchange or a credit note (valid in-store or online).

 

To return items ordered online, please contact us by email at the following address;

info@boutiquepalmy.com

 

Please return by mail or in-store the products you wish to exchange or return at:
Boutique Palmy

554 boul. Laval

Laval, Qc., H7N 3W4

Canada

 

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Refunds

 

Once your items are received and inspected, if our policy is met, your refund will be processed and automatically applied to your original method of payment. The delivery costs are not refundable. Return costs are the responsibility of the customer.

 

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Best Price Guarantee - Sale & New Arrivals!

 

Before your purchase, if you find at an authorized Canadian retailer a lower price online (direct reduction or general promotion), we will match the price and offer you an additional 10% discount.

 

The item must meet each of the following criteria to be eligible:

• It must be of the same brand, model number and color.

• Your size must be in stock at the time of purchase.

• The price of the item must not be lower due to a defect or deterioration.

• The price must be in Canadian dollars, include all taxes and other fees.

 

For a price match request, please contact us before your purchase and provide us with the product web link. You can also visit us in-store.

 

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Privacy Policy

 

Security

To ensure the security of transactions, we use the SSL (Secure Sockets Layer) protocol which encrypts all the information you send us electronically. Encryption is a technique aimed at making transactions carried out on a payment system secure. By locking access to information, encryption guarantees unique access to the recipient of the message. Thus, all the information submitted and encrypted cannot be read during the transfer to the financial institution. Although we apply the security measures described above, you should know that it is impossible to guarantee 100% security and Boutique Palmy disclaims all responsibility in the event of unauthorized access to your information.

 

Personal information

We will not use your personal information for any purpose other than that for which it was collected without obtaining your consent. Access to your information remains confidential at all times. In addition, Boutique Palmy does not market the information of its users. You always have the choice to require Boutique Palmy to stop receiving communications and delete your personal information.

 

Illegal activities

Boutique Palmy reserves the right to cooperate with local, provincial, national and international authorities in the investigation of inappropriate or illicit activities, which could necessitate the transmission of personal information.

 

Cookies

Like many commercial websites, we use cookies to help us better understand your shopping preferences and to compile aggregate data about traffic and interactions on our site so that we can provide better experiences and tools. The data collected is not used individually, but is aggregated and used only to adapt our website to better take into account your interests and preferences. Most browsers automatically accept cookies, but you can usually refuse or selectively accept them by setting preferences in your browser.